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New LCM Software program Permits Speedy and Straightforward Setup of Omnichannel Outbound Campaigns

Press Launch Abstract:

  • Helps each agent-assisted and automatic outbound name campaigns in numerous dialing modes
  • Loaded with native integration to salesforce and Microsoft dynamics CRMs
  • Combines voice dialog with an electronic mail follow-up, textual content message or outbound IVR

Unique Press Launch:

Consilium Unveils Business’s First Outbound Checklist and Marketing campaign Administration Platform for Genesys Cloud on AppFoundry Market

New model of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, including voice and digital outbound contact methods, automation and superior checklist and marketing campaign administration

Singapore, Canada & India, January 09, 2023 – Consilium Software program, a world supplier of AI-powered buyer engagement options, right now introduced the supply of a brand new model of Consilium UniCampaign™ Checklist and Marketing campaign Administration (LCM) software program for Genesys Cloud on Genesys AppFoundry®, the trade’s largest devoted market centered on buyer expertise (CX) options. As a cloud-based Premium App in Genesys AppFoundry, UniCampaign permits fast and simple setup of omnichannel outbound campaigns by non-technical enterprise customers, complementing the capabilities of Genesys Cloud CX Dialer for maximizing agent productiveness and enabling organizations to run their outbound contact facilities extra effectively.

Firms run outbound dialing and digital campaigns to achieve out to prospects and clients, contacting lists of individuals in accordance with marketing campaign methods that management who, when and tips on how to contact. Figuring out, connecting and changing extra contacts in much less time, and supporting each agent-assisted and automatic outbound name campaigns in numerous dialing modes with the increasing functionality of Genesys Cloud, the newest UniCampaign 7.0 model comes loaded with native integration to Salesforce and Microsoft Dynamics CRMs, and a bunch of different file and database sources, to seamlessly execute cross-channel contact methods, equivalent to combining a voice dialog with an electronic mail follow-up, textual content message or outbound IVR.

UniCampaign not solely permits a number of contact lists per Genesys outbound marketing campaign, but in addition gives contact checklist prioritization and checklist weightage-based dialing, and superior contact choice guidelines utilizing multi-level template-based international filters, thus offering contact middle managers with instruments that maximize effectivity. UniCampaign will see its subsequent launch including best-time-to-call (BTTC), AI-enabled threshold-based campaigns, checklist splitting, and DIY reporting and dashboard capabilities to boost the facility of Genesys Cloud outbound CX. One other profit for patrons is that purchases of Consilium UniCampaign software program, subscriptions and companies are billed on their Genesys invoices, thereby simplifying vendor administration.

Consilium is a contact middle software program firm with a 15-year historical past of innovation in services and products for Genesys and over twenty years of trade management in outbound CX. Consilium expertise powers banking and monetary companies trade majors, service suppliers, logistics, transportation, manufacturing and authorities purchasers within the Asia Pacific, Europe, and the Americas. This contains an automaker positioned within the international top-10 most precious automobile manufacturers, an vitality big persistently rated because the world’s strongest oil and gasoline (O&G) model, and one of many top-3 wi-fi carriers in the USA.

“I need to say that I’m actually happy with UniCampaign being not solely the primary AppFoundry-listed outbound checklist and marketing campaign administration (LCM) software program for Genesys Cloud, but in addition one of the vital superior LCM merchandise accessible within the CX trade,” stated Pramod Ratwani, Founder and CEO of Consilium Software program. “A few of our clients’ favourite options for outbound and conversational CX at the moment are accessible as customary within the 7.0 launch. We labored with Genesys product administration to introduce new options in alignment with Genesys Cloud’s outbound releases. UniCampaign is now in a stronger place than ever earlier than to bridge the hole for purchasers who’ve migrated, or are planning emigrate, from erstwhile Facet Software program’s checklist administration platforms to Genesys Cloud.”

About Consilium Software program

Based in 2007 in Singapore, Consilium Software program and our Uni™ digital buyer engagement platform have helped over 2,000 corporations in additional than 110 nations join their staff with clients. Our alternative of cloud-based and on-premise software program powers 3 billion-plus interactions annually, simplifying the administration of voice, video and digital channels. Our options transcend omni-channel to merge the contact middle and CRM, creating fluid experiences with synthetic intelligence (AI), bots and Robotic Course of Automation (RPA). Consilium is led by practitioners who’ve differentiated buyer experiences by means of each main cycle of evolution for 32 steady years. We combine experiences not simply channels.

For extra info, please go to:

Consilium Software program Public Relations Contact:
Aman Basra
(+61) 406 501 368
[email protected]

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